Description : HOSPITALITY SYSTEMS CONSULTANT. Company : AdaptIT. Location : Durban, KwaZulu-Natal

Listing reference: adapt_000002 Listing status: Online Apply by: 4 May 2023

Position summary

Industry: Hospitality & Catering Job category: IT and Telecommunications Location: Durban Contract: Permanent Remuneration: Market Related EE position: No

About our company

A provider of leading specialised software and digitally-led business solutions that assist clients across targeted industries.

Introduction

The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to them. • Responsible for documenting internal installation SOP’s and all project related documents • To ensure high quality customer service • To uphold adapt it micros values and procedures • To maintain customer success in all project implementations

Job description

a) Project Implementation

• Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre -installation packs, sign-off documents, licensing & support agreements, etc…).
• Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MS Teams.
• Travel to clients’ sites.
• Install the assigned products to the requirements and satisfaction of the client and Management.
• If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as required.
• The HSC will ensure to the best of his/her ability that each project will be completed within schedule.
• Conduct project sign-off meetings with the clients, during which the sign-off documentation is completed.
• Liaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
• Complete all sign off documentation and time sheets before leaving site after project completion.
• The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.
• The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.
• Create a copy of each clients’ latest database and store it at the Adapt IT offices. All client databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
• Hand in all dockets with payment the next day to the administration department.
• Any major changes onsite to be communicated to the client in writing.
• Ensure a signed delivery note is completed on delivery of any system component.
• Train client, management & staff in accordance with published training standards.
• Produce training materials as required from time to time.
• To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros SA.
• To replace/repair/do changes to the best interest of the client and Micros SA.
• Present training courses to other Micros Consultants as required.
• Each HSC is required to support the products assigned to him/her.
• Each HSC may be required to work the 24hr help desk from time to time.
• All support calls are to be logged on the in-house call logging system when assigned to support duty.
• HSCs to maintain a test environment on their company assigned laptop/computer.
• Test and troubleshoot new versions prior to release.

Minimum requirements

• Matric / Grade 12 / Equivalent
• Minimum 5 – 7 years management experience within Restaurant industry
• IT qualification i.e. A /N , CCNA or IT Diploma (will be an advantage)
• Micros System knowledge essential
• Must be available on 24 Hour standby from time to time
• Must be available for duty on the help desk from time to time
• Able to travel
• Valid driver’s license
• Reliable vehicle

a) Personal Attributes and Qualities

• Excellent communication skills, both oral and written
• Meticulous, with high attention to detail
• Great inter-personal skills
• Excellent problem-solving and Troubleshooting skills
• Excellent technical aptitude
• Team player
• Demonstrate ability to take initiative and carry our assigned tasks to completion
• Manage time, resources well and demonstrate good organisational skills
• Committed, motivated and able to achieve tasks in line with deadlines
• Able to prioritise importance tasks and adhere to deadlines
• Be proactive and customer focus